Associate Home Care - San Diego
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Client's Rights and Responsibilities

PATIENT RIGHTS:

  • Home care patients and their caregivers have a right to mutual respect and dignity.

• Associate Home Care caregivers are prohibited from accepting personal gifts and borrowing from patients/their families/caregivers.


As a Client of Associate Home Care Services, you have the right to:

• Receive information in writing and in a manner that you understand any communication from AHC.

• Expect confidentiality of all information related to your care, within applicable laws and regulations.

• Be informed of your rights under state law to formulate advance directives.

• Be treated with consideration, respect and full recognition of your dignity and individuality by trained professional staff.

• Have your cultural, psychosocial, spiritual and personal values, beliefs and preferences respected.

• Religious and other spiritual services.

• Have relationships with AHC caregivers that are based on honesty and ethical standards of conduct.

• Be involved in decisions about your care, treatment and/or services.

• Be involved in resolving dilemmas about your care, treatment and/or services.

• Have your person and property treated with respect, privacy, including visual and auditory privacy, and security.

• To know the procedure  on how to voice concerns regarding care or lack of respect for property and/or to your person without being subject to discrimination or reprisal.

• Have your reports of pain believed and assessed appropriately and comprehensively.

• Receive information about pain and pain relief measures.

• Receive care from a team of healthcare professionals committed to pain prevention and management and who respond quickly and appropriately to reports of pain.

• Effective pain management.

• To know of any change in the plan of care before the change is made.

• To know in advance of the name(s) of your caregiver(s) primarily responsible for your in home care.

• Refuse care, treatment and/or services within the confines of the law after being fully informed, and to be told the consequences of your action.

• Be informed within a reasonable amount of time of anticipated termination of service.

• Report any complaints or grievances with respect to care,without interference, coercion, discrimination or reprisal, to the AHC office at 858.598.7218


                                    PATIENT RESPONSIBILITIES:

As a Patient, you have the responsibility to:

• Provide Associate Home Care with a complete and accurate health history in order to plan and carry out care.

• Inform Agency staff about any changes in your health status, condition or treatment.

• Provide Associate Home Care with all requested insurance records needed for billing (if necessary).

• Notify Associate Home Care of any changes in treatment made by the physician.

• Participate in your plan of care.

• Be available to Associate Home Care staff for home visits at reasonable times and notify the agency if you are not available for a visit.

• Treat Associate Home Care caregivers with respect and dignity without discrimination as to color, religion, sex or national or ethnic origin.

• Provide Associate Home Care caregivers with a safe home environment in which your care can be provided.


                                    For more information regarding the above document, 
                                  please call our office at Tel.No. 858.598.7218
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